Frequently asked questions

Cake That Chicago

Chocolate Allergie


All Cakes are iced in chocolate ganache before covered in fondant. If you are allergic to chocolate, please do not place your order with us!




Do you deliver?


At this time we are not able to deliver our cakes and goodies. Hopefully in the near future, we will be able to offer this service.




How early should I place my order?


A cake order should be placed as soon as you finalized all of the details of your event. Colors, theme, design, number of servings, etc. Since we are usually booked a few weeks in advance, we encourage early ordering.




Do you offer cake tasting?


We do not offer cake tasting at this time.




Do you make buttercream cakes?


No, we work exclusively with fondant, because we have not perfected a buttercream finish yet.




How do I make a payment?


Once your order form has been filled, we will then contact you with a quote. A 50% deposit of that quote will be due the same day via Paypal on our Payments page. Please do not make a payment unless confirmed availability. The balance will be due one week prior to cake pick up date.




What is your cancellation policy?


If a cancellation notice is received less than three weeks prior to your cake pick up date, your deposit will be non-refundable.




Do you ship your cakes?


We do not ship our cakes and goodies. They are much too fragile and will not hold up during the shipping process,unfortunately!





Origenel

Can a shirt be customized


Yes!





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Cake That Chicago is a proud family owned business covering the Chicagoland area.